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CONTACT US

We're here and ready to listen

We are currently experiencing very high call volumes. Before contacting us please ensure you have read our coronavirus information for guests. We apologise for any delay in replying to your question.

How can we help?

Select a category below to get started.

Choosing a property

Rest assured, all of our properties have full descriptions online. Please pay particular attention to both the 'Overview' and the 'Need to know' sections. Our website reflects real-time availability so you can find all available properties by searching online or by choosing specific dates in the calendar on our property description pages.

Call us

01237 426790

Email us

Send a message

Opening hours

Monday to Friday 10am - 9pm

Saturday 10am - 8pm

Sunday 10am - 8pm

Bank Holidays 10am - 6pm

Coronavirus questions

If you have a question or concern before making a booking that relates specifically to the coronavirus situation, please refer to our coronavirus FAQs below that are frequently updated to provide you with the information required.

Online help

Live chat

Chat now

Opening hours

Monday to Friday 9am - 5pm

Make a booking

Bookings can be made across the UK in line with the respective government guidance. To book your holiday navigate to a property and choose the green "Book now" option below the availability calendar. All last minute bookings will be checked before processing payments.

Online help

Call us

01237 426781

Email us

Send a message

Opening hours

Monday to Friday 10am - 9pm

Saturday 10am - 8pm

Sunday 10am - 8pm

Bank Holidays 10am - 6pm

Booking a ferry

Discounted ferry schemes are available for travel to the Isle of Wight.

Online help

Update personal details

Your contact details and marketing preferences can be changed within your account.

Online help

Call us

01237 459842

Opening hours

Monday to Friday 10am - 9pm

Saturday 10am - 8pm

Sunday 10am - 8pm

Bank Holidays 10am - 6pm

Amend booking details

To change details on your booking such as guests, dogs and extras.

Call us

01237 459842

Email us

Send a message

Opening hours

Monday to Friday 10am - 9pm

Saturday 10am - 8pm

Sunday 10am - 8pm

Bank Holidays 10am - 6pm

Change holiday dates

It may be possible to amend your booking dates, to see circumstances where this is possible please refer to our coronavirus FAQs.

Online help

Pay balance

To pay your balance quickly and securely, simply log in to your account, choose bookings from the menu and press the "Pay balance" button.

Online help

Cancel booking

You can cancel your booking within your account by pressing the "Amend booking" button.

Online help

Anything else

For general help not relating to altering booking info, changing your dates or the cancellation of your booking.

Online help

Live chat

Chat now

Email us

Send a message

Opening hours

Monday to Friday 9am - 9pm

Saturday 9am - 8pm

Sunday 10am - 8pm

Bank Holidays 10am - 6pm

Raise an issue

To resolve an issue while on holiday as soon as possible, please get in touch directly with the named property contact shown on your booking details. Should you require further support we are on hand to help.

Call us

01237 459910

Email us

Send a message

Opening hours

Monday to Friday 9am - 8pm

Saturday 10:30am - 6:30pm

Sunday 10:30am - 6:30pm

Discuss a previous issue

Call us

01237 459910

Email us

Send a message

Opening hours

Monday to Friday 9am - 8pm

Saturday 10:30am - 6:30pm

Sunday 10:30am - 6:30pm

Looking to let with us

Call us

01237 459991

Email us

Send a message

Opening hours

Monday to Friday 9am - 7pm

Saturday 9am - 5:30pm

Already letting with us

Contact information for your dedicated property manager and wider team can be found within your owner account which can be accessed via the owner website or the Travel Chapter app, each of which also give the ability to place owner bookings. Please refer to the “Booking a holiday” section for customer booking enquiries.

Online help

Technical issue

To help us zap that bug, let us know the problem you are experiencing.

Email us

Submit an issue

Marketing or partnerships

For marketing, partnerships, or press enquiries.

Email us

Send a message

Opening hours

Monday to Friday 9am - 5:30pm

Other

If the topic of your question isn't covered elsewhere, let us know.

Online help

Email us

Send a message

Address

holidaycottages.co.uk, Travel Chapter House, Gammaton Road, Bideford, EX39 4DF

Stay in Media Limited is registered in England and Wales. | Registered office: Travel Chapter House Gammaton Road Bideford EX39 4DF | Company No. 07391123 | VAT reg: 107706918